Media › Assaults on public-facing workers should be specific offence, bosses say

2025-08-22 16:31:05| BBC News | Business | World Edition

The Institute of Customer Service says many are considering leaving their jobs as a result of abuse.

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Martin Dickie, who founded the Ellon-based firm with James Watt in 2007, announced his decision in an email to staff.

The firm says it's planning to relocate work to its other offices in Europe and invest more in AI.

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